10 Best WordPress Live Chat Plugins for Your Website in 2024

To make your website truly successful, you need to interact with clients quickly and efficiently. Of course, you probably already know that. With over 439 WordPress chat plugins available, finding the right one can be overwhelming. To simplify the process, we’ve compared the top ten live chat services for WordPress, saving you time and effort so you can focus on choosing a solution that complements your premium WordPress templates and enhances your site’s functionality.

Advantages of adding a live chat plugin to WordPress:

Live chat allows quick and easy engagement with clients.

• A lower bounce rate.
• Better website experience.
• Higher revenue.
• Quicker assistance for customers.

18.9% of websites built with WordPress use WooCommerce, according to a survey. It equates to more than five million stores. It would become apparent that every fourth WordPress website is an example of WordPress e-commerce when we include other e-commerce platforms.

Chat technology adoption is modest, even though 44% of online customers believe live chat is a must-have feature. The calculation is predicated on the internal data, sales reports, and the quantity of installations for multiple WP chat plugins.

What does this small number indicate? It means that by adding a WordPress chat plugin right away, you have become a member of the group of websites with the best user experience.

Revitalize your website in 2024 with the 10 Best WordPress Live Chat Plugins, seamlessly integrated for superior user interaction, and pair them with the best travel WordPress themes to create a visually stunning and engaging online travel experience.

Best chat plugins for WordPress 

We've thoroughly reviewed each app in the ranking to decide which chat plugin is best. The costs, quantity of features, usability, and convenience of utilize were the most crucial aspects.

The top ten live chat plugins for WordPress have been compiled as follows:

1. Crisp:

For your website, Crisp stands out as one of the best WordPress live chat plugins. It offers live chat, real-time notifications, desktop and mobile apps, and an availability schedule. Beyond its appealing interface, Crisp provides a host of features that can be explored during its 14-day free trial. While reviews for this WordPress chat plugin are generally positive, many of its advanced functionalities are accessible only through paid plans.

Notably, Crisp comes with its own app store, allowing users to add or remove individual plugins corresponding to specific features. This means integrating additional tools within the main Crisp live chat system is possible, with over 40 options available. Its flexibility and expandability make it as essential to your site as a WordPress sitemap plugin for organizing and managing your website structure efficiently.

Features:

• Chat triggers and pre-written responses.
• Integration among Telegram, Messenger, and Slack.
• Internal user and discussion search engine.
• User banning
• Widget customization.

Cost:

• No cost.
• $25 per month (pro).
• $95 monthly (infinite).

2. Live Chat:

A robust website, Best WordPress Live Chat Plugins, is called LiveChat. It employs the plugin-within-plugin approach and is modular. It additionally features a second panel for installing more extensions. Big companies would find LiveChat ideal as it can be connected with other company-powered apps to add additional functionality. Some of them have their own dashboards and are priced individually.

You must be a LiveChat customer to use the free WordPress live chat plugin. You can test LiveChat for 14 days for yourself. Anyone can use any credit card. Visit our website to view the LiveChat packages & features.

Features:

• Agent groups, chat acquisition, and work scheduler
• Creating Customized Customer Segments
• WhatsApp integration
• The safety standards that conform to HIPAA

Cost:

• $19 monthly (starter)
• $39 monthly (team)
• $59 monthly (business)
• Plan upon request (business)

3.Tawk.to:

The Best WordPress Live Chat plugin is said to be Tawk. Of all the WordPress chat plugins, it has also been downloaded the most. Additionally, each function has been unlocked from the start. There are also a few positive reviews for the plugin. There aren't any given features, though. The most advanced version available is the basic one. You are able to utilize a chat version without any branding when you pay $15 per month.

Prepared responses, offline forms, tracking website visitors, customized branding, sharing files, screen sharing, and chat history are some of the essential characteristics.

In terms of their unique business approach, Tawk. to and 3CX are very similar. The 3CX free WordPress live chat plugin's main objective is to draw in clients who might want the 3CX Phone System. In a similar vein, Tawk. to lets you hire helpers and live chat support agents but does not offer live chat. That is the primary means of revenue for the business. And for the same reason, chatbots do not include one of their features. 

Feature:

• File transfers through the widget
• Group messaging
• Message filtering and advanced look-aheads
• Notifications on PC and email
• Unlimited chat history and talks

Cost:

• No cost
• $15 every month to get the branding erased.

4. CX Live Chat:

With just a click of a web link, your customers, business partners, and coworkers can call you or initiate a meeting via the internet, thanks to the 3CX Talk & Meet connections! There's no requirement to pay for calls or dial a number. There is no requirement to download any apps and plugins because the links function on any web browser (using WebRTC). Previously, this plugin was referred to as WP-Live Chat. It was somewhat out of style, but still highly popular. It appears to be more modern now that it underwent an important transformation a few months ago. However, people's reactions to the updated UI were not entirely positive.

But it might not be an excellent choice. For Best WordPress Live Chat Plugins , this is a neat choice for techies. Although it might not be as intuitive to use as other programs, those with technical knowledge continue to have some great modifying choices.

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Features:

• Should you choose to integrate the 3CX system, users can have voice and video chats.
• Chats are assigned to other workers and organized into teams.
• translations into Korean, Hebrew, Italian, and English, integrating with Gravatar for avatars that have been accepted globally.
• Customizable looks

Pricing:

• No cost.
• Plans for the 3CX Communications System are explicitly paid for.

5.Formilla:

For your Best WordPress Live Chat Plugins, Formilla Live Chat Software provides both Premium and Free services. Give your guests the option to chat with you in real time should they need support and have any issues. Although Formilla is not the most commonly used WordPress chat option, it does have a lot of favorable comments. Users can also alter the design of the application by simply altering the CSS code, which gives them some unique customization options.

Though they appear highly promising, AI chatbots require time to train. A challenge for fresh users could involve the requirement of possessing a collection of data sent by your clients. Although Formilla is not the most commonly used WordPress chat option, it does have a lot of favorable reviews. Users can also alter the design of the application by simply modifying the CSS code, which gives them some unique options for customization.

The disadvantage? Only clients who make purchases can access the majority of these features. There is a 30-minute maximum in the free version. You won't get very far with it. Though they seem highly promising, AI chatbots require time to train. A challenge for fresh users could involve their need to possess an archive of data sent by your clients.

Features:

• AI chatbots and intelligent messages
• Tools for tracking visits in real time
• Features for sending files
• Personalized branding and themes
• Chat transcripts that can be downloaded
• Canned responses

Cost:

• A standard package is provided at no cost.
• $15 a month (premium)
• $25 monthly (professional)
• $35 a month (growth)

5. Intercom:

Zendesk is comparable to Intercom but functions more as an all-in-one CRM solution for advanced customer support rather than just a WordPress live chat plugin. Live chat is only one of its many features, and the platform comes with a premium price tag. It primarily targets large enterprises and e-commerce businesses seeking sophisticated tools.

When the budget allows, Intercom is an extremely powerful platform that offers multiple functionalities for your business. However, accessing the full live chat service requires purchasing several add-ons separately. For instance, using the Answer Bot incurs an additional $99 per month on top of your chosen plan. Most of their clients operate unique, highly customized websites.

Integrating top WordPress eCommerce plugins and live chat functionality into your site is straightforward. Simply use the Plugins section within the WordPress admin panel to install and activate your chosen tools. With this knowledge, you can leverage WordPress to enhance both customer support and eCommerce operations seamlessly.

Features:

• Chat processes and automations that are customizable
• Facebook interactions
• Auto-route conversations to the team members who are available.
• Automated screening of leads
• Schedules and message triggers
• Dashboards for team performance should be supported.

Cost:

• $39 per month for basic live chat support.
• Upon request, charge for complex plans.

7.Jivochat:

One of the most widely used and affordable live chat services available is JivoChat. Owners of WordPress websites seem to genuinely enjoy it. But the quantity of WordPress users by itself does not provide a complete picture. JivoChat is quite popular in Brazil, Ukraine, and Russia.

This Best WordPress Live Chat Plugins has a stylish and professional panel. It features lovely illustrations in vector format and an abundance of white space.

Remember that JivoChat does not feature chatbots when you intend to automate your interactions. But it somewhat makes up for that with its phone support features. You may employ its callback functionality to have voice debates instead of automatic messaging.

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Features:

• Pre- or in-chat contact data collection
• Customer evaluations of service quality
• Canned responses using an automated assistant
• Agents exchanging chats
• Monitoring of visitors in real time

Pricing:

• Basic freemium plan for five agents
• $13 monthly (professional)

8. Zendesk:

The Best WordPress Live Chat Plugins include Zendesk Chat (formerly known as Zopim), known for its advanced features and user-friendly simplicity. Pre-chat surveys are one of the main features that are provided right out of the box. Although there will not be much choice in terms of customization, the predefined version of your widget already looks good.

You must pay for additional Zendesk services in order to utilize the Lite versions for free. Zendesk offers a help desk, CRM, and integrated customer support services. The chat plugin for WordPress is only one of the modules. Some WordPress website proprietors appear to be confused by this.

Features:

• Chats and triggers are endless.
• Chats between departments and agents are transferred.
• Customers and agents are randomly matched depending on skill.
• Manager of the time of operation
• Reports from employees and chat

Pricing:

• $49 monthly (team).
• $79 monthly (growth).
• $99 monthly (professional).
• $150 a month for Enterprise.

9. Tidio:

We'd love to demonstrate how easy it is to use our app for engaging with your website visitors. We firmly believe in the excellence of our free WordPress live chat plugins, but we'll refrain from boasting. That would be excessively self-serving in a piece such as this one.

The Best WordPress Live Chat plugin course of action is to give it a free trial. We'll stick to providing you with some dry statistics. In the US alone, more than 160k websites use Tidio's live chat feature. Additionally, it has 290+ five-star assessments from WordPress users.

When you want to see when these numbers are appropriate and do honor to our goods, have a go. Also, excellent customer care is there to assist you in the event of any problems.

Features:

• On the free schedule, there are infinite chat discussions, contacts, and chat archives.
• Plugin for WordPress chat using a mobile app
• Adaptable chat interface: display widget and independent chat window
• Support for many channels: integration of Messenger for Facebook and Instagram message themes and pre-written responses

Cost:

• Automated at $29 a month
• Beginning ($29/month)
• Email marketing ($10 monthly)
• Growth of $59 every month.
• Lyro AI: $39 monthly
• No cost

10. Pure Chat:

One of the oldest and most commonly utilized free Best WordPress Live Chat Plugins on the market at one point in time was Pure Chat. But when Ruby purchased it last year, they dropped the free edition.

Nevertheless, Pure Chat by Ruby offers everything you might require when you don't mind paying for it. It can also connect with ArtiBotl, a dedicated chatbot program.

Pure Chat used to have some really great commercials featuring a lawyer who looked like Saul Goodman and used online chat for his everyday business. As a brand, they appear to be speaking sparingly and in a much more conservative manner right now. But most people in the WordPress user base seem to be enjoying it.

Features:

• Notifications by SMS
• Transcripts of chat history
• Alerts that are triggered by mobile apps on iOS and Android
• Responses that are prefabricated

Price:

• $39 per month (growth)
• $79 (Pro)

How to use WordPress to add live chat:

You're certainly thinking at this moment about how to add live chat to WordPress.

Select the app you wish to set up from the WordPress plugins selection in order to add a live chat feature to a WordPress website.

To add a live chat feature to WordPress, follow the instructions below:

• Open the WordPress admin panel.
• From inside the administration area, navigate to the "Plugins" > "Add New" page.
• Click Install Now after finding the Tidio Live Chat plugin with a search.
• Click Activate, following which the plugin finishes downloading.
• Create an account for free.

And that's it! Installing a WordPress live chat plugin is really simple.

Conclusion:

The top ten live chat plugins for WordPress, including Crisp, LiveChat, Tawk.to, 3CX Live Chat, Formilla, Zendesk, Intercom, and Zendesk, offer a diverse range of features for enhancing user engagement. Crisp stands out with its modern design, free usage, and a variety of plans catering to different budgets, encompassing features such as chat triggers, integrations with Slack, Telegram, and Messenger, a user search engine, and widget customization.

LiveChat employs a unique plugin-within-plugin technique, offering modularity and seamless integration with other business-powered applications. Tawk. to, a popular free chat plugin, boasts features like agent groups, job scheduling, personalized client segments, and WhatsApp integration. 3CX Live Chat, another free option, brings audio and video conversations, team management, multi-language support, and adjustable themes to the table.

Zendesk caters to larger enterprises with its comprehensive CRM system, albeit with additional costs for full live chat functionality. Integrating these WordPress live chat plugins becomes easier through the WordPress administration area, providing features such as message triggers, Facebook conversations, automated lead screening, customizable chat systems, and team performance tracking dashboards.

JivoChat, popular in Brazil, Ukraine, and Russia, offers an affordable solution with customer assessments, in-chat data gathering, pre-written responses, agent communication, and real-time visitor tracking. Zendesk Discussion provides unique features like pre-conversation surveys, random matches, and time control. Tidio, a top-rated free WordPress live chat plugin, comes with capabilities such as contacts, archives, and unlimited chat topics. Lastly, Pure Chat, a popular freeware option, delivers pre-made responses, alerts, records, and notifications, contributing to a comprehensive array of choices for WordPress users.