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    Posts
  • June 19, 2019 at 4:50 pm #3160
    jstsal69
    Participant

    I was informed through “Support” that I need to update my Theme….how do I update my theme? Thanks.

    June 19, 2019 at 5:14 pm #3161
    jstsal69
    Participant

    I am currently running Version: 1.0.3.

    June 20, 2019 at 11:06 am #3163
    Shop Manager
    Keymaster

    Hi,

    Kindly download the theme from your account again and delete the existing one.

    Add the new one and activate it.

    Kindly take the backup before doing so.

    Thank You.

    June 20, 2019 at 11:38 pm #3165
    jstsal69
    Participant

    My 12 mos subscription ran out so I had to purchase the new version 1.0.5. I backed up my site, deleted the old version (1.0.3), uploaded the new version and my site was blank. Why isn’t all my old data imported into the theme? I should not have to recreate the entire site from scratch when using the same theme only an updated version. I could not get the new version to work so I restored the old…so I could get the website up! Pls help…I sent an email also regarding this problem.

    June 21, 2019 at 11:06 am #3167
    Shop Manager
    Keymaster

    Hi,

    We have received your mail and have provided you the reply.

    Kindly please check and get back to us there.

    Thank you.

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